Return Policy
RETURN POLICY
Welcome to The Sugar Method!
The Sugar Method is owned and operated by The Sugar Method, LLC.
This return policy applies to all products purchased through:
Our return policy forms part of, and should be read in conjunction with, our terms and conditions, our privacy policy and our shipping policy. We reserve the right to change this return policy at any time.
Returns are only made once the product has arrived at its destination and has been received by the purchaser, no returns are made on products that are in transit for delivery or have not yet been delivered.
By making a purchase through the website, you declare and agree to be bound by the conditions described below. Our refund policy does not affect your statutory rights.
1. RETURNS AND REFUNDS
Customer satisfaction with our products is important to us, so we make returns and refunds, if the customer is not satisfied with our products. Purchases made on our website can be returned for a refund within 7 days from the date of delivery. If 7 days have passed since the delivery of the product, we cannot offer a refund. Please note that to request a refund the product cannot be open, if the product is open, we cannot offer a refund.
Important: The following products are non-returnable:
- Products that have already been opened.
- Products on offer and purchased with promotional codes or on the basis of a promotion or competition are non-refundable.
2. CONDITIONS OF RETURN
- Full name of the person who placed the order.
- Order number.
- Items must be in its initial state (Unopened, unmarked, unaltered and undamaged).
- All returns must be accompanied by your invoice as proof of purchase.
- Any items you have accepted and then returned are your responsibility until they reach our warehouse. Therefore, please ensure that you send the item back to us using a delivery service that will insure the value of the goods. Please package the product securely.
- Return and handling charges are non-refundable.
- The Sugar Method reserves the right to refuse any returns that do not comply with our return policy. Returns that do not comply with our return policy may be sent back to the customer at their own cost.
Important: To return the product, buyers can contact us through our contact information, send the request via email or return the product in person at our store.
Please note that if you request a return, you will be responsible for paying your own shipping costs to return your item and the cost of shipping the new product. If you request a refund, shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.
3. DEFECTIVE OR DAMAGED PRODUCTS
We do our best to avoid any damage or defect in your products, however, if upon receiving the product, it is defective, damaged or is the wrong product and you need to exchange the product for another product of the same reference or need a refund, please contact us through our contact information. Only in these cases we will assume the shipping cost.
The request must contain the following
- Full name of the person who placed the order.
- Order number.
- Proof of damage or defect of the product (photo or video).
4. PROCESSING YOUR REFUND
Upon receipt and acceptance of your return, we will inspect the product to verify that it has not been opened and is in resalable condition. If your return does not meet the conditions set forth in this policy, the package will be returned to the purchaser at your expense. If your return has been accepted, you will receive a refund or, in the case of requesting an exchange for a new product, the new product will be shipped to your delivery address. If a refund is requested, it will be issued via the original payment method and will be issued within 5 business days of acceptance of your return.
Important: If the buyer requests the return and refund of the product without any reason, the buyer must pay the return shipping cost of the product and the original shipping cost will be deducted from the refund.
If the product is damaged, defective or is the wrong product, the shipping costs of returning the product and sending a new product to the buyer will be borne by The Sugar Method. If the buyer requests a refund, he will receive a full refund including shipping costs.
5. UNDELIVERABLE PACKAGE
Undeliverable packages that are returned to The Sugar Method will not be automatically re-sent and additional shipping charges may be incurred. If you wish to make any changes to the delivery address, you are responsible for the cost of reshipping.
6. CONTACT US
If you have questions about this return policy, please contact us through our contact page or via the contact information below:
The Sugar Method.
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